30-DAY RETURN POLICY

We offer a 30-day return policy. You have 30 days from receiving your order to request a return.

RETURN ELIGIBILITY

To qualify for a return, the item must be in the same condition in which it was received: unworn, unused, with its original tags and packaging. You will also need your order number or proof of purchase.

You may inspect and try on clothing as you would in a shop, but we may reduce the refund if an item has been worn, damaged or handled beyond what is reasonably necessary.

STARTING A RETURN

To request a return, contact info@dunyacollections.com with your order number and reason for returning the item.

If the return is accepted, we will provide instructions explaining where and how to send it. Items returned without contacting us first may not be accepted.

RETURN POSTAGE

For change-of-mind returns, customers are responsible for return-postage costs. If an item is faulty, damaged or incorrect, Dunya Collections will cover the reasonable return cost.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective or incorrect, contact info@dunyacollections.com as soon as possible with your order number and clear photographs so we can resolve the issue.

NON-RETURNABLE ITEMS

Products made specifically to a customer’s personalised requirements cannot normally be returned unless they are faulty or incorrect. This does not include standard Dunya Collections designs that are simply produced after an order is placed.

Gift cards cannot be returned. Please contact us if you are uncertain whether an item qualifies.

SALE AND PRE-ORDER ITEMS

Sale and pre-order items remain covered by your applicable statutory consumer rights. Unless an item was personalised specifically for you, it may also qualify under our standard return policy.

EXCHANGES

We do not currently offer direct exchanges. The quickest option is to return the original item and place a separate order for the preferred item or size.

UK CANCELLATION RIGHTS

UK customers purchasing online have the right to tell us they wish to cancel their order within 14 days of receiving it, without providing a reason. They then have another 14 days to return the item.

REFUNDS

We will notify you once your return has been received and inspected. If approved, the refund will be issued to your original payment method within 14 days of receiving the returned item.

Where required by law, we will also refund the cost of standard outbound delivery. Any additional amount paid for an upgraded delivery service may not be refundable.

Your bank or card provider may require additional time to display the refund.

This policy does not affect your statutory consumer rights.